Privacy Policy
Haoin Labs Pty Ltd | Last updated: 17 June 2026
This Privacy Policy explains how Haoin Labs Pty Ltd ("Haoin", "we", "us", or "our") collects, uses, stores,
shares, and protects personal information when you visit our website, join our waitlist, contact us, use
our app, or use any Haoin products, services, features, content, or platforms.
Haoin is an English speaking and fluency platform designed to help users practise real English, improve
speaking confidence, and communicate more naturally.
By using our website, submitting your details, joining our waitlist, creating an account, or using Haoin,
you agree to the practices described in this Privacy Policy.
1. Information we collect
Personal information you provide
● your name
● your email address
● your country
● information you submit through forms, waitlists, messages, surveys, support requests, or emails
● any other information you choose to provide to us
App, learning, voice, camera, and media information
● speech or voice input
● audio recordings, microphone input, or spoken phrases
● camera recordings, video recordings, or visual media you choose to create or upload
● photos, profile images, screenshots, media files, or learning content you upload
● transcripts, pronunciation data, speaking rhythm, clarity, fluency feedback, and learning activity
● written sentences, prompts, or text submitted for correction, improvement, practice, or AI feedback
● progress, preferences, usage history, feature interactions, and saved learning activity
Technical information collected automatically
● device type
● browser type
● operating system
● IP address
● approximate location based on your device or network
● pages viewed and buttons clicked
● referral source
● date and time of visit
● website, app, performance, crash, logging, and error data.
We aim to collect only information that is reasonably necessary to operate, improve, protect, and
communicate about Haoin.
2. How we use your information
We may use your information to:
● add you to the Haoin waitlist
● contact you about Haoin updates, launch information, early access, product availability, or related
news
● provide, operate, test, maintain, and improve Haoin
● enable speaking practice, pronunciation feedback, voice input, camera recording, video features, AI
feedback, and social sharing features
● respond to your questions, messages, or support requests
● understand interest in Haoin by country, region, or user group
● improve our website, app, content, user experience, and communications
● analyse product performance and user behaviour in an aggregated or privacy-conscious way
● detect, prevent, and respond to fraud, spam, misuse, security risks, unauthorised access, or harmful
conduct
● debug, monitor, maintain, and secure our systems
● comply with legal, regulatory, tax, accounting, or compliance obligations
● protect the rights, safety, property, and interests of Haoin, our users, our team, and others.
We do not sell your personal information
3. Legal basis for using information
Where privacy laws require a legal basis, we may rely on one or more of the following:
● Consent - for example, when you join a waitlist, submit your details, use microphone or camera
features, upload media, or agree to receive updates.
● Legitimate interests - for example, to operate, improve, secure, and understand Haoin.
● Contract or pre-contract steps - for example, when we provide access to a product, service,
early-access experience, account, subscription, or app feature.
● Legal obligation - for example, where we need to comply with laws, regulations, tax, accounting, or
lawful requests.
● Protection of rights and safety - for example, where needed to prevent misuse, fraud, security threats,
or harm.
You can withdraw consent where we rely on consent, but this will not affect processing that already
occurred before withdrawal.
4. Marketing and communications
If you join our waitlist or provide your email address, we may contact you about Haoin, including launch
updates, early access, product news, surveys, and related information.
You can ask us to stop sending marketing or waitlist communications at any time by using the
unsubscribe link in our emails, if available, or contacting us at admin@haoin.app.
We may still send non-marketing messages where needed, such as service, security, legal, or
administrative notices.
5. Who we may share your information with
We may share your information with trusted people and service providers who help us build, operate,
host, secure, improve, and support Haoin. This may include:
● our infrastructure team
● developers and technical contractors
● cloud hosting providers
● database and storage providers
● website and app hosting providers
● app infrastructure providers
● AI, speech, voice, transcription, video, camera, or media-processing providers
● email and communication providers
● analytics and performance tools
● payment processors, if payments are introduced
● customer support tools
● security, monitoring, logging, and error-tracking tools;
● professional advisers, including lawyers, accountants, compliance advisers, and auditors
● regulators, courts, government bodies, law enforcement, or other parties where required or permitted
by law.
Our infrastructure team, developers, and technical service providers may need limited access to
personal information, audio, video, camera, media, or learning data to maintain systems, connect
services, fix technical issues, monitor performance, secure the website or app, and support the delivery
of Haoin.
We aim to give service providers access only to the information reasonably needed for their role. Where
appropriate, we expect them to handle personal information confidentially and securely.
6. International access and transfers
Haoin is operated from Australia, but our users, contractors, infrastructure providers, app stores, cloud
providers, AI providers, analytics providers, and service providers may be located in other countries.
This means your personal information may be stored, processed, accessed, or transferred outside your
country, including in Australia and other locations where our service providers operate.
Where we transfer or allow access to personal information internationally, we take reasonable steps to
protect that information in line with this Privacy Policy and applicable privacy laws.
7. Cookies and similar technologies
Our website may use cookies, pixels, local storage, analytics tools, or similar technologies to make the
website work properly, remember preferences, understand visitor activity, measure performance,
improve user experience, detect errors or security issues, and protect the website from misuse.
You can usually control or disable cookies through your browser settings. Some parts of the website
may not work properly if cookies are disabled.
8. Voice, speech, camera, video, and media data
Haoin is designed to support English speaking and fluency. If you use Haoin features that involve
speaking practice, pronunciation feedback, voice input, camera recording, video recording, video
review, speech analysis, sentence polishing, or AI-supported learning, we may process the information you provide through those features.
This may include voice input, microphone input, camera recordings, video recordings, uploaded media,
transcripts, pronunciation data, rhythm, clarity, fluency feedback, written text, profile content, and
learning activity.
We use this information to provide the relevant feature, generate feedback, maintain quality, improve
user experience, secure the service, and support technical operation.
Where possible, we aim to limit access to this information and use it only for the purposes described in
this Privacy Policy or explained at the time of collection.
9. Social media sharing and public content
Haoin may allow users to share content, progress, recordings, images, videos, screenshots, results, or
other material to social media platforms or third-party services.
If you choose to share content outside Haoin, that content may become visible to other people
depending on your settings and the rules of the platform you use. We are not responsible for how
third-party social media platforms collect, use, store, share, or display your content after you choose to
share it.
You are responsible for making sure you have the right to upload, record, or share any content that
includes other people, third-party material, music, images, video, or intellectual property.
10. AI and automated processing
Haoin may use AI, machine learning, speech technology, transcription technology, video tools, or
automated systems to support features such as speaking practice, pronunciation analysis, sentence
improvement, feedback generation, content personalisation, product testing, and service improvement.
Automated systems may process the information you submit to provide responses, feedback, analysis,
or recommendations.
We do not intend to use automated processing to make legal, financial, employment, immigration,
health, or similarly significant decisions about you.
11. How long we keep your information
We keep personal information only for as long as reasonably needed for the purposes described in this
Privacy Policy, unless a longer period is required or permitted by law.
For waitlist information, we may keep your name, email address, and country until Haoin launches, we
no longer need the waitlist, you unsubscribe or ask us to delete your information, or we decide the
information is no longer necessary.
For product, app, voice, camera, video, media, account, or learning information, we may keep
information for as long as your account or use of Haoin remains active, and for a reasonable period
afterwards where needed for security, legal, support, backup, dispute, accounting, compliance, or
legitimate business reasons.
12. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised
access, modification, or disclosure. These steps may include access controls, limited team access,
secure infrastructure providers, technical safeguards, monitoring and logging, system testing, account
and permission controls, and secure development and maintenance practices.
No website, app, database, cloud service, email system, or internet transmission is completely secure.
We cannot guarantee absolute security, but we take privacy and data protection seriously.
13. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or
request a copy of certain personal information. You may also be able to withdraw consent, unsubscribe
from marketing communications, ask how your information has been used or shared, or complain to a
privacy regulator.
To make a request, contact us at admin@haoin.app. We may need to verify your identity before
responding. Some rights may be limited by law, security needs, technical limits, or legitimate business
requirements.
14. Region-specific privacy notes
Australia. Haoin Labs Pty Ltd is based in Australia. We aim to handle personal information in line with
applicable Australian privacy requirements, including principles of transparency, security, access,
correction, and responsible handling of personal information.
European Economic Area and United Kingdom. If you are located in the EEA or UK, you may have
additional rights under applicable data protection laws, including rights to access, correction, deletion,
restriction, objection, portability, and withdrawal of consent. You may also have the right to lodge a
complaint with your local data protection authority.
California and other US states. If applicable privacy laws apply to your location, you may have rights to
know what personal information is collected, used, shared, or disclosed, to request deletion or
correction, to opt out of certain processing, and to not be discriminated against for exercising privacy
rights. We do not sell your personal information.
15. Children and teenagers
Haoin is not intended for children under 13 years old. We do not knowingly collect personal information
from children under 13. If we become aware that we have collected personal information from a child
under 13 without appropriate consent, we will take reasonable steps to delete it.
If the law in your country requires a higher age for consent, or if you are under 18, you should only use
Haoin with the consent and supervision of a parent or guardian. Additional safeguards may apply to
teenage users depending on location, app store requirements, and applicable law.
16. Third-party links, app stores, and services
Our website or app may contain links to third-party websites, platforms, tools, app stores, payment
processors, social media platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party services.
You should review their privacy policies before providing personal information to them or sharing
content through them.
17. Business changes
If Haoin is involved in a merger, acquisition, investment, financing, restructuring, sale of assets, transfer
of business, or similar transaction, personal information may be transferred as part of that process.
If this happens, we will take reasonable steps to ensure your personal information remains protected.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. If the changes are significant, we may take additional steps to notify users where appropriate.
19. Contact us
If you have questions, requests, or concerns about this Privacy Policy or how we handle personal
information, contact us at:
Haoin Labs Pty Ltd
PO Box 1482, 28-30 Bay Street
Southport QLD 4215, Australia
Email: admin@haoin.app | Website: haoin.app