Terms and Conditions
Haoin Labs Pty Ltd | Last updated: 17 June 2026
These Terms and Conditions ("Terms") apply to your access to and use of the Haoin website, waitlist, mobile
applications, products, services, content, features, tools, and related platforms operated by Haoin Labs Pty Ltd ("Haoin",
"we", "us", or "our").
By accessing our website, joining our waitlist, creating an account, downloading our app, using Haoin, or interacting
with our services, you agree to these Terms.
If you do not agree to these Terms, you must not use Haoin.
1. About Haoin
Personal information you provide
Haoin is an English speaking and fluency platform designed for users who already understand basic English and want
to improve their English speaking, conversation ability, clarity, confidence, rhythm, natural delivery, and real-world
communication.
Haoin may include features such as speaking practice, pronunciation support, rhythm and clarity exercises, sentence
polishing, AI-supported feedback, microphone recording, camera recording, video recording, screen-based practice,
user-generated content, and social sharing tools.
Haoin is an educational and self-improvement product. It is designed to help users improve through regular practice, but
it is not a substitute for formal education, professional coaching, immigration advice, employment advice, legal advice,
medical advice, psychological advice, or any regulated professional service.
2. Who may use Haoin
You may use Haoin only if you are legally able to agree to these Terms.
Haoin is not intended for children under 13 years old.
If you are under the age of legal consent in your country, you may only use Haoin with permission from a parent or legal
guardian.
We may refuse, restrict, suspend, or terminate access if we believe a user is too young, has breached these Terms, or
is using Haoin in an unsafe, unlawful, misleading, or harmful way.
3. Waitlist and early access
If you join our waitlist, you agree that we may contact you about Haoin, including launch updates, early access, product
availability, surveys, and related information.
Joining the waitlist does not guarantee access, timing, pricing, features, availability, or eligibility.
We may change, pause, close, limit, or cancel the waitlist or early access process at any time.
4. Accounts and user responsibility
If Haoin allows you to create an account, you are responsible for:
● providing accurate information
● keeping your login details secure
● all activity under your account
● notifying us if you believe your account has been accessed without permission.
You must not share your account, sell access, impersonate another person, or use another person’s account without
permission.
5. Your use of Haoin
You agree to use Haoin only for lawful, personal, educational, and legitimate purposes.
You must not:
● misuse, copy, scrape, reverse engineer, damage, or interfere with Haoin
● attempt to access systems, accounts, data, code, servers, or infrastructure without permission
● upload harmful, illegal, abusive, defamatory, discriminatory, hateful, obscene, threatening, or misleading content
● use Haoin to harass, abuse, exploit, impersonate, or harm another person
● record or upload another person’s voice, image, video, private conversation, or personal information without
permission where permission is required
● use Haoin to create, upload, or share content that breaches another person’s rights
● bypass security, payment, subscription, geographic, or technical restrictions
● use bots, scripts, automation, scraping, or bulk access without written permission
● use Haoin in a way that may breach laws, regulations, platform rules, or third-party rights.
We may remove content, restrict access, suspend accounts, or take other action if we reasonably believe these Terms
have been breached.
6. Voice, camera, video, microphone, and screen recording features
Haoin may include features that allow or require you to use your microphone, camera, voice, video, screen, or uploaded
media.
By using those features, you give Haoin permission to process the relevant voice, audio, video, image, text, transcript,
recording, screen recording, or media content for the purpose of providing the feature, analysing speaking performance,
generating feedback, improving user experience, maintaining product quality, reviewing refund guarantee claims, and
operating the service.
You are responsible for making sure you have the right to record, upload, submit, or share any voice, image, video, text,
screen recording, or media content you provide.
You must not record, upload, or share another person’s voice, face, image, video, private conversation, personal
information, or content without appropriate permission where permission is required.
You can usually control camera and microphone permissions through your device settings. Some Haoin features may
not work if permissions are disabled.
7. User content
"User Content" means any content you submit, upload, record, create, share, or provide through Haoin, including voice
recordings, video recordings, camera recordings, screen recordings, photos, text, sentences, messages, answers,
feedback, profile information, learning activity, and social sharing content.
You remain responsible for your User Content.
You confirm that you have all rights, permissions, and authority needed to submit, upload, record, use, or share your
User Content through Haoin.
You grant Haoin a worldwide, non-exclusive, royalty-free licence to host, store, process, analyse, transcribe, display,
reproduce, modify, adapt, and use your User Content only as reasonably needed to operate, provide, secure, improve,
test, support, and review Haoin and its features.
This licence does not mean we own your User Content. It means we need permission to technically operate the service.
8. Social sharing
Haoin may allow you to share content, progress, recordings, videos, images, results, or other materials to social media
platforms or third-party services.
Social sharing is optional.
If you choose to share content externally, you are responsible for what you share and where you share it.
Once content is shared to a third-party platform, it may be governed by that platform’s own terms, privacy policy,
community rules, and data practices. Haoin does not control third-party platforms and is not responsible for how they
handle your shared content.
You must not use Haoin’s sharing features to post unlawful, harmful, misleading, abusive, infringing, or unauthorised
content
9. AI, speech analysis, and automated feedback
Haoin may use AI, speech technology, machine learning, automated analysis, or similar tools to provide features such
as speaking feedback, pronunciation support, sentence improvement, fluency support, rhythm feedback, clarity
feedback, content suggestions, and learning recommendations.
AI and speech feedback may be incomplete, inaccurate, delayed, or unsuitable for your specific situation.
You should use Haoin feedback as educational guidance, not as professional, legal, immigration, employment,
academic, medical, financial, or psychological advice.
We do not guarantee that Haoin will identify every issue in your speech, grammar, pronunciation, fluency, tone,
confidence, communication, or delivery.
10. 90-Day Visible Improvement 100% Refund Guarantee
Haoin is designed for users who already have at least a basic understanding of English and want to improve their
English speaking, conversation ability, clarity, confidence, rhythm, and natural delivery.
Haoin is not designed as a complete beginner English course. Users should already be able to understand basic
English words, simple sentences, and common everyday expressions before using Haoin.
Subject to the conditions in this section, Haoin offers a 90-Day Visible Improvement 100% Refund Guarantee.
If a user has a basic level of English, practices with Haoin every day for 90 days, follows the practice activities properly,
and keeps evidence of every practice day, Haoin guarantees that the user should be able to see visible improvement in
their English speaking, conversation flow, clarity, confidence, rhythm, recall, and natural delivery when comparing their
starting point with their 90-day result.
If the user cannot see visible improvement after meeting all guarantee conditions, the user may request a refund of the
eligible amount paid for Haoin during the applicable guarantee period.
To qualify for the 90-Day Visible Improvement 100% Refund Guarantee, the user must:
● have a basic level of English before starting Haoin
● complete at least 60 minutes of active practice inside Haoin each day for 90 consecutive days
● follow the activities, prompts, and instructions properly
● record a clear Day 1 "before" speaking sample
● record a clear Day 90 "after" speaking sample
● keep screen recordings on their own device showing each day of practice inside Haoin
● ensure the screen recordings clearly show the Haoin practice activity, date or reasonable identifying context, and
user participation
● provide the screen recordings, before-and-after samples, and any other reasonable verification evidence if they
make a refund claim
● submit the refund claim within the required claim period
● provide enough evidence for Haoin to reasonably verify that they personally completed the required daily practice.
Practice time must be active practice inside Haoin, not simply leaving the app open, playing content passively, or
recording inactive screen time.
Users do not need to submit all screen recordings unless they make a refund claim. However, if a refund claim is made,
the user must provide enough evidence for Haoin to reasonably verify that they personally completed the required daily
practice during the 90-day guarantee period.
The guarantee does not apply if:
● the user does not have a basic English foundation
● the user does not complete at least 60 minutes of active practice inside Haoin each day for 90 consecutive days
● the user does not complete the full 90-day practice period
● the user does not keep screen recordings or required evidence
● the before-and-after samples are missing, unclear, edited, misleading, or unverifiable
● the screen recordings are missing, incomplete, edited, misleading, or unverifiable
● another person completes practice on the user’s behalf
● the user stops practising during the guarantee period
● the user misuses Haoin
● the user provides false, incomplete, altered, or misleading evidence
● the user seeks a result outside Haoin’s purpose.
Haoin does not guarantee:
● instant fluency
● improvement without daily active practice
● improvement for users with no basic English foundation
● removal or change of accent
● perfect pronunciation
● a specific test score, percentage, level, or measurable result
● passing an interview, exam, visa process, or academic assessment
● getting a job, promotion, client, admission, or business opportunity
● any specific professional, educational, immigration, financial, or social outcome.
Speaking confidence and fluency require maintenance. If a user stops practising for a long period, does not stay
exposed to English, or does not use English regularly in daily life, work, study, social situations, or conversations, their
speaking rhythm, confidence, recall, and fluency may gradually reduce over time.
Refunds under this guarantee apply only to eligible amounts paid for Haoin during the applicable guarantee period.
Purchases made through app stores, payment processors, or third-party platforms may also be subject to the refund
rules and processes of those platforms.
Nothing in this section limits any consumer rights that cannot be excluded under applicable law.
11. Intellectual property
Haoin, including its name, logo, branding, design, website, app, software, content, lessons, exercises, scripts, prompts,
flows, features, graphics, videos, audio, text, user interface, code, databases, and related materials, is owned by or
licensed to Haoin Labs Pty Ltd.
You must not copy, reproduce, modify, distribute, sell, resell, publish, scrape, translate, reverse engineer, or create
competing products from Haoin materials without our written permission.
You may use Haoin only for your own permitted personal or authorised use.
No rights are transferred to you except the limited right to use Haoin under these Terms.
12. Payments, subscriptions, and billing
Haoin may offer paid features, subscriptions, trials, upgrades, in-app purchases, or premium access.
If payments are introduced, pricing, billing periods, renewal terms, cancellation terms, and available features will be
shown at or before purchase where required.
Payments may be handled by app stores, payment processors, or other third-party billing providers.
If you purchase through Apple App Store, Google Play, or another platform, your purchase may also be subject to that
platform’s terms, billing rules, refund rules, and cancellation process.
Subscriptions may automatically renew unless cancelled before the renewal date, where automatic renewal applies.
You are responsible for managing cancellation through the relevant platform, account settings, app store, or billing
provider
13. Refunds and consumer rights
Nothing in these Terms excludes, restricts, or modifies any consumer rights that cannot be excluded under applicable
law, including Australian Consumer Law where it applies.
If a product or service fails to meet a consumer guarantee or other non-excludable legal right, you may be entitled to a
remedy such as repair, replacement, refund, cancellation, or another remedy required by law.
The 90-Day Visible Improvement 100% Refund Guarantee is an additional promise from Haoin. It does not replace,
limit, or reduce any consumer rights you may have under applicable law.
Where the law allows us to limit liability, we limit our liability to the maximum extent permitted by law.
14. Third-party services
Haoin may rely on or link to third-party services, including hosting providers, analytics tools, AI services, speech
processing services, payment processors, app stores, cloud providers, email services, social media platforms, and
other tools.
We are not responsible for third-party websites, platforms, services, terms, privacy policies, availability, security, errors,
content, or conduct.
Your use of third-party services may be governed by their own terms and policies.
15. Service availability and changes
We may update, modify, suspend, limit, discontinue, or remove parts of Haoin at any time.
We do not guarantee that Haoin will always be available, uninterrupted, secure, accurate, bug-free, or compatible with
every device, country, browser, operating system, or platform.
We may perform maintenance, testing, upgrades, security work, or emergency changes without notice where needed.
16. Security
You must not attempt to interfere with Haoin’s security, systems, infrastructure, code, database, accounts, or data.
You must not upload malware, exploit vulnerabilities, test security without permission, overload systems, or attempt
unauthorised access.
If you discover a security issue, contact us responsibly at admin@haoin.app.
17. Privacy
Your use of Haoin is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, share, and protect personal information, including information
connected to waitlists, voice, microphone, camera, video, screen recordings, uploaded media, AI features, and social
sharing.
You should read the Privacy Policy before using Haoin.
18. Suspension and termination
We may suspend, restrict, or terminate your access to Haoin if:
● you breach these Terms
● you misuse Haoin
● we believe your activity creates legal, security, technical, reputational, or safety risk
● we are required to do so by law, platform rules, court order, regulator request, or service provider requirement;
● we discontinue a service or feature.
You may stop using Haoin at any time.
Some parts of these Terms will continue after access ends, including intellectual property, user responsibility, refund
claim review, disclaimers, liability limits, privacy, and dispute provisions.
19. Disclaimers
To the maximum extent permitted by law, Haoin is provided on an “as is” and “as available” basis.
We do not promise that Haoin will be error-free, uninterrupted, perfectly accurate, suitable for your specific needs, or
available at all times.
Haoin is designed to support improvement through daily active practice, but it does not replace the need for user effort,
consistency, real-world exposure, and continued practice.
Nothing in these Terms excludes rights, guarantees, warranties, or remedies that cannot be excluded under applicable
law.
20. Limitation of liability
To the maximum extent permitted by law, Haoin Labs Pty Ltd, its officers, employees, contractors, developers,
infrastructure team, advisers, service providers, and related parties will not be liable for indirect, incidental, special,
consequential, punitive, or economic loss, including loss of profit, revenue, opportunity, goodwill, data, reputation, or
business.
Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.
Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.
21. Indemnity
You agree to indemnify Haoin Labs Pty Ltd against claims, losses, liabilities, damages, costs, and expenses arising
from:
● your breach of these Terms
● your misuse of Haoin
● your User Content
● your breach of another person’s rights
● your unlawful recording, uploading, posting, or sharing of content
● your use of social sharing features
● your false, misleading, incomplete, or altered refund evidence
● your breach of law or third-party platform rules.
This applies to the extent permitted by law.
22. International users
Haoin may be accessed by users in different countries.
You are responsible for making sure your use of Haoin is lawful in your location.
We do not guarantee that Haoin, its content, features, prices, refund processes, or services are appropriate or available
in every country.
23. Changes to these Terms
We may update these Terms from time to time.
The updated version will be posted on our website or made available through Haoin with a new “Last updated” date.
If changes are significant, we may take reasonable steps to notify users where appropriate.
Your continued use of Haoin after changes take effect means you accept the updated Terms.
24. Governing law
These Terms are governed by the laws of Queensland, Australia.
Where permitted by law, disputes relating to these Terms or Haoin will be dealt with by the courts of Queensland,
Australia.
Nothing in this section limits any rights you may have under consumer protection laws that apply in your country and
cannot be excluded.
25. Contact us
If you have questions about these Terms, contact us at:
Haoin Labs Pty Ltd
PO Box 1482, 28-30 Bay Street
Southport QLD 4215, Australia
Email: admin@haoin.app | Website: haoin.app